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Thank you for shopping at Jp.speediance.com. Speediance is committed to providing reliable and convenient shipping services. This shipping policy describes our shipping regions, shipping services, shipping fees, order processing times, tracking, delivery exceptions, and related terms. Learn more

Important Notice Regarding Delivery

Free shipping applies to standard delivery within eligible shipping areas. For large or heavy items, standard delivery is "curbside delivery" only. Curbside delivery means delivery to the entrance, front door, porch, or doorway of the delivery address. It does not include delivery inside the home, to the backyard, up stairs, unboxing, assembly, installation, or removal of packing materials. Indoor delivery, white-glove delivery, or other special delivery services are paid options and must be requested separately before shipment. Order processing and delivery may be delayed during major sales periods such as Black Friday, the Christmas shopping season, or Prime Day, or during severe weather, strikes, or service disruptions by the carrier. Please be sure to carefully inspect the condition of the packaging before signing for receipt of the goods. If you notice significant damage, please take photos or videos and contact Speediance support immediately.

1.Shipping Regions

Speediance currently ships to eligible regions in North America, Europe, and Asia, as well as some countries/regions where our logistics partners can provide delivery services. We cannot ship to the following destinations:

•  PO Boxes 
•  APO/FPO/DPO military addresses 
•  Remote islands, mountainous areas, and other locations where standard delivery services are unavailable 
•  Addresses that our carriers cannot deliver to 

If your shipping address is in an area we cannot deliver to, we will contact you within 1 business day of your order and guide you through one of the following options:

•  Changing to a deliverable address 
•  Canceling your order for a full refund 

No additional fees will be charged if Speediance cannot deliver due to shipping region restrictions.

2.Shipping Fees and Services

For addresses within the standard shipping coverage area, Speediance provides free door-to-door delivery based on our standard shipping service. For large or heavy items, the standard shipping service is curbside delivery. Curbside delivery refers to delivering your order to the entrance, front door, porch, or doorway of the delivery address. It does not include delivery inside the home, to the backyard, up stairs, unboxing, assembly, installation, or removal of packing materials. If you would like indoor delivery, white-glove delivery, or other special delivery arrangements, please contact our support team before placing your order. Indoor delivery, white-glove delivery, or other special services are not included in the standard free shipping service. If these services are available, they must be purchased and paid for separately. Delivery to remote areas may incur additional remote area shipping fees. If applicable, our support team will contact you before shipment. Additionally, additional fees may be incurred if delivery cannot be completed due to the recipient's convenience. This includes, but is not limited to, failure to keep a delivery appointment, re-delivery, storage fees, or requests to change the delivery address after shipment.

3.Taxes, Duties, and Customs

Product prices and shipping fees may not include customs duties, import taxes, VAT, GST, or other applicable taxes unless clearly stated at checkout. The purchaser is responsible for paying any customs duties, taxes, or import fees required by the destination country or region. Speediance is not responsible for non-delivery, returns, delays, or additional costs resulting from the purchaser's refusal or failure to pay customs duties, taxes, or clearance fees.

4.Order Processing Time

Orders are processed on business days only. We do not ship on weekends or holidays. The estimated shipping times during normal periods are as follows:

•  Standard small and medium-sized items, such as yoga mats, resistance bands, and accessories weighing less than 50 lbs (approx. 22.7 kg), are typically shipped within 1-2 business days. 
•  Large or heavy items, such as all-in-one strength training machines weighing 50 lbs (approx. 22.7 kg) or more, are typically shipped within 2-4 business days. 

Order processing times may be extended during major sales periods such as Black Friday, the Christmas shopping season, or Prime Day. If there is a significant delay in processing your order, we will contact you by email whenever possible.

5.Shipping Methods and Carriers

Generally, you cannot specify the carrier or delivery service. If you have special delivery requirements, please contact our support team before placing your order. Depending on actual logistics conditions, small accessories may be shipped separately from the main machine or bundled with the machine via truck freight. Accessories and the main machine may arrive in separate shipments. Please refer to the tracking information for the latest delivery status. Speediance may use different carriers depending on the destination country, product type, package size, and carrier availability.

Standard Small and Medium-sized Items

Small and medium-sized items are typically shipped by courier services such as Sagawa Express or other carriers. Speediance may adjust or change carriers without degrading service quality. Standard courier delivery typically includes:

•  Ground transportation service 
•  Online tracking 
•  No signature required upon receipt, unless otherwise required by the carrier or local delivery regulations 

Estimated delivery days after shipment:

•  Typically 2-7 business days after the order is shipped 
•  Remote areas may require additional delivery days 

Delivery may be delayed during major sales periods, severe weather, strikes, carrier service interruptions, or other unexpected circumstances.

Large or Heavy Items

Large or heavy items are shipped via truck freight or LTL (Less-Than-Truckload) delivery service by Yamato Transport or other carriers. Speediance may adjust or change carriers without degrading service quality. Estimated delivery days after shipment:

•  Typically 3-12 business days after the order is shipped 
•  Remote areas may require additional delivery days 

Delivery may be delayed during major sales periods, severe weather, strikes, carrier service interruptions, or other unexpected circumstances. Standard freight delivery typically includes:

•  Basic delivery service via LTL truck freight 
• Curbside delivery only
• Delivery to the entrance, front door, porch, or doorway of the delivery address
• Does not include delivery inside the home, to the backyard, up stairs, unboxing, assembly, installation, or removal of packing materials
•  Online tracking service (if available) 
•  Arrangement of delivery date and time by phone, email, or SMS during normal periods 

Please pay attention to any phone calls, emails, or SMS from the carrier regarding delivery date and time arrangements. Because large items are of high value, a signature may be required upon receipt. If there is visible damage or abnormality at the time of delivery, please report it to the delivery driver immediately and contact Speediance support as soon as possible.

6.Optional Paid Delivery Services

The following are optional paid services and are not included in the standard free shipping service. Availability may vary by country, region, carrier, and order type. If you would like these services, please contact our support team before placing your order.

Indoor Delivery

Indoor delivery means transporting the shipment to the first floor of the residence, a garage, or an accessible indoor area. Generally, delivery up stairs is not included. The estimated service fee is approximately 100-300 USD per item. Please request a quote for remote areas and other special services. 

White-Glove Delivery

White-glove delivery generally refers to a service that includes delivery to a designated room, unboxing, assembly, and removal of packing materials. The estimated service fee is approximately 200-400 USD per item. For remote areas and other special services: We do not guarantee that white-glove service is available in all areas. Please contact us for quotes and details on available services. Actual fees and availability will be determined after confirmation by Speediance and the carrier.

7.Shipping Address

Please ensure that the name, shipping address, phone number, email address, and other contact information provided at the time of order are accurate and complete. Please double-check your shipping address before payment. If you have entered an incorrect address, please contact our support team as soon as possible. We may be able to change the shipping address free of charge if the order has not yet been shipped. However, due to system processing times between the warehouse, carrier, and ordering platform, we cannot guarantee such changes. Once an item has been shipped, the shipping address usually cannot be changed. Even if an address change is possible after shipment, address change fees, return shipping fees, storage fees, and other costs may be incurred. The purchaser assumes all risks, delays, and costs associated with changing the shipping address after the item has been shipped.

8.Order Cancellation

You may request to cancel your order before it has been shipped. If the order has not yet been shipped, there is no cancellation fee. If the order has already been shipped, the cancellation may incur return shipping fees, address change fees, storage fees, and other logistics-related costs. If applicable, these costs may be deducted from the refund amount.

9.Tracking

After your order has been shipped, we will send a tracking number to the recipient's email address within 24 hours. You can track your order using the following methods:

•  The tracking link provided in the shipping confirmation email 
•  The "Track" section on Jp.speediance.com 
•  The carrier's official tracking website 

For some special freight delivery services, online tracking may not be available or may not be updated in real-time. If you have questions about delivery, please contact Speediance support.

10.Delivery Delays

While we make every effort to ensure timely delivery, delivery delays may occur due to factors beyond our control, such as:

•  Severe weather 
•  Natural disasters 
•  Carrier delays 
•  Customs clearance delays 
•  Strikes or labor disruptions 
•  Congestion during peak seasons 
•  Limitations on delivery to remote areas 
•  Inaccurate or incomplete delivery information 
•  Recipient's failure to adhere to delivery appointments 

In such cases, we will endeavor to provide you with the most up-to-date information regarding delivery status as possible.

11.Inspection Upon Delivery and Damaged Packages

Important: Especially for large or heavy items, please carefully inspect the condition of the packaging before signing for delivery. If the outer packaging has minor damage or deformation but the product itself appears to be fine:

•  Take clear photos or videos of the damaged packaging 
•  Include the order number or tracking number whenever possible 
•  Note the details of the damage on the delivery receipt before signing 
•  If you have any questions, please contact Speediance support 

If the outer packaging is significantly damaged and the product itself is also damaged:

•  You may refuse the delivery 
•  Take photos or videos clearly showing the damage 
•  Contact Speediance support immediately 
•  After verification, we will arrange for a free replacement or full refund (if applicable) 

If the outer packaging is significantly damaged but the product itself appears to be fine:

•  Take clear photos or videos of the packaging condition 
•  Include the order number or tracking number whenever possible 
•  Note the details of the damage on the delivery receipt before signing 
•  Contact Speediance support immediately 

If hidden damage is discovered after signing for receipt:

•  Please contact Speediance support within 48 hours of delivery completion 
•  Provide clear photos or videos showing the product damage, packaging condition, order number, and tracking number 

If you fail to report shipping damage within the specified period, you may not be eligible for compensation, replacement, or refund.

12.Lost Packages

If your package status shows "Delivered" but you have not received the product, please first contact the carrier to confirm the delivery status. If the problem is not resolved, please contact Speediance with your order number and tracking number. If necessary, Speediance will assist in requesting an investigation by the carrier. The final resolution may be determined by the results of the carrier's investigation.

13.Compensation for Damage or Loss During Shipping

Speediance is not responsible for damage or loss of goods during shipping caused by the carrier, issues attributable to the recipient, incorrect shipping information, refusal to accept delivery, or failure to follow inspection procedures upon delivery. However, if your order is damaged or lost during shipping, please contact us as soon as possible at after-sales@speediance.com. When contacting us, please provide the following information:

•  Order number 
•  Tracking number 
•  Photos or videos showing the damage 
•  Photos of the outer packaging 
•  Photos of the shipping label (if available) 
•  A brief description of the problem 

For damage that can be verified at the time of delivery, please contact us immediately upon receipt. For hidden damage discovered after delivery, please contact us within 48 hours. We will review your situation and respond according to the individual circumstances.

14.Contact Us

If you have any questions regarding shipping, delivery, address changes, optional delivery services, damaged packages, or lost packages, please contact our support team before or after placing your order. Email: after-sales@speediance.com

In this Warranty Policy, "Warranty Services" means the warranty provided by Speediance as stipulated in this policy (including, but not limited to, product replacement, repair, etc.), and the specific terms and conditions shall be as set forth in this Warranty Policy. Learn more

Except as expressly provided in this Warranty Policy, Speediance provides no warranties of any kind. This includes, but is not limited to, implied warranties regarding the nature of the goods, fitness for a particular purpose, title, or non-infringement, as well as any warranties arising from trade, usage, or customs of trade.

1. Regarding the implementation of Warranty Services, Speediance shall be liable only for damages resulting from causes attributable to Speediance, such as loss or damage to products subject to Warranty Services (including products sent by you to determine eligibility for Warranty Services, hereinafter referred to as "Covered Products") occurring while in Speediance’s custody or while under Speediance’s responsibility for transportation.

2. Speediance is not responsible for the loss or leakage of any data, including confidential information, proprietary information, or personal information stored on Covered Products.

3. Speediance, its affiliates, suppliers, retailers, or service providers shall not be liable for any damages resulting from data corruption, loss, damage, or leakage (including, but not limited to, special, incidental, or indirect damages; examples include, but are not limited to, loss of profits, revenue, goodwill, or anticipated savings).

4. When receiving Warranty Services from Speediance, you agree that the total amount of liability borne by Speediance shall not exceed the amount you paid for the relevant Covered Product.

This Warranty Policy does not affect your legal rights under the laws of your country or region. The terms stipulated in this Warranty Policy shall be executed in accordance with the laws of your country or region of residence. If the warranty period of this Warranty Policy does not cover the scope provided by the laws of your country or region, local regulations shall prevail.

Warranty Service Scope

You can receive Warranty Services if you meet the following conditions:

1. The product is a Speediance product purchased from an official Speediance channel or authorized distributor.

2. A performance failure occurred within the specified warranty period due to non-human factors.

3. The product was purchased for personal or household use (for commercial purposes, a separate purchase agreement and warranty condition arrangement with Speediance is required).

4. You can provide valid proof of purchase (such as an order number, invoice, or receipt) and the product serial number.

5. You contact after-sales service (after-sales@speediance.com) within 30 days of discovering the issue covered by the warranty.

Services may be subject to charges if they fall outside the scope of Warranty Services. Please refer to "How to Receive Warranty Services" for details.

How to Receive Warranty Services

1. When contacting Speediance After-Sales Service, please clearly explain the issue with the Covered Product.

2. Initial Troubleshooting: If Speediance deems it necessary based on your explanation, we will attempt to identify and resolve the issue via phone, email, online chat, or remote assistance. In some cases, we may suggest downloading and installing specific software updates. If these measures do not resolve the issue, Speediance may request that you send the Covered Product to Speediance for detailed evaluation. Speediance will inspect the returned Covered Product, and if a non-human performance failure is confirmed within the warranty period, Speediance will perform replacements or repairs and cover reasonable round-trip shipping costs (please note that additional service fees such as on-site visit charges are not included). If the product inspection results do not meet the conditions for Warranty Services, or if the product is damaged during transit due to your selection of a carrier other than one specified by Speediance, we will charge for corresponding inspection fees, repair costs (including labor), shipping fees, taxes, and any other costs based on the specific inspection results. You may choose to request paid repair or have the Covered Product returned based on the inspection results. Shipping costs for returning the Covered Product will be at your expense.

3. On-site Repair Service: During the warranty period (for failures caused solely by quality defects in the Speediance product itself), Speediance will provide free repair parts. If on-site repair is required, please contact Speediance or an official authorized distributor to request this service. However, labor costs, accommodation costs (for accommodation, if the one-way distance from the repair center or retailer exceeds 150km), transportation costs, and additional stair-climbing costs will be at your expense.

4. Repair and Replacement Options: Depending on the specific extent of damage, Speediance may provide repair services, including repairing defective parts or replacing them with refurbished products of the same type. These refurbished products have been tested to ensure functionality and appearance equivalent to new products. Replaced parts may have different serial numbers. The replaced product or part will carry the same warranty coverage as the original product or part for the remainder of the original warranty period.

5. Service Availability and Regional Differences: Speediance may not offer after-sales service in some regions, and the content of Warranty Services may vary by region. Speediance will charge additional fees for services beyond the standard scope. Please contact Speediance After-Sales Service for local information.

Warranty Period

The warranty period shall be as set forth in the table below. The effective warranty period is from 12:00 AM on the day of delivery completion for the Covered Product until 12:00 PM on the day before the warranty period expires. If you cannot provide a specific receipt date and the carrier cannot provide a specific delivery completion date, the warranty period will be determined by the date of issuance of the valid invoice or the order date provided by you. If you cannot provide a valid purchase invoice, other valid proof of purchase, or order information, the warranty period will start 30 days after the date of manufacture of the Covered Product. When Speediance receives a Covered Product due to a replacement within the warranty period, the parts become the property of Speediance, and parts replaced outside the warranty period become your property.

Exclusions from Warranty Coverage

Warranty Services will not apply in the following cases:

1. Damage caused by factors other than manufacturing, including but not limited to improper installation, use, disassembly, or failure to follow official instructions or user manuals.

2. Damage caused by improper installation or disassembly of the product, and damage to items other than the Covered Product (e.g., damage to other personal property, walls, or floors).

3. Normal wear and tear, metal rust, performance degradation, or deterioration of appearance due to normal use or reasons other than manufacturing or transportation (including, but not limited to: scratches, dents, discoloration of plastic, etc.).

4. Damage caused by continued use while in a state of aging or damaged parts.

5. Damage caused by modifications not approved by Speediance (including tampering with product operation data), disassembly, service, or technical support provided by parties other than Speediance (e.g., third-party improper operation, product configuration, or installation).

6. Damage caused by unauthorized circuit modifications, misuse of chargers or external power supplies, and product operation with low or defective batteries.

7. Damage resulting from third-party parts not approved by Speediance.

8. Damage intentionally caused by the customer.

9. Damage caused by exposure of the product to extreme environments (such as high temperatures or corrosive environments).

10. Damage caused by operating the product in environments subject to electromagnetic interference or other wireless device interference.

11. Damage caused by force majeure such as fire, flood, earthquake, or electrical accidents.

12. Damage caused by using non-commercial products for commercial purposes (e.g., gyms, hotels, multi-family housing facilities, personal training studios, etc.).

13. Failure or damage to third-party products.

14. Any software programs originally included with or subsequently installed on the product.

15. Products or parts whose identification labels have been altered or removed.

16. Damage caused by improper handling during storage, transportation, or use (e.g., fire, water submersion, lightning strikes, etc.) or misuse.

Warranty Statement

1. Non-Transferable: Speediance's Warranty Services are only available to the original purchaser of the Covered Product. If the product is resold or re-transferred, the right to receive Warranty Services does not transfer to the new owner. For products purchased as gifts, Warranty Services apply to the owner of the original application account associated with the product. Replacement products are not granted new Warranty Service rights but inherit the remaining warranty period of the original product and are subject to the same warranty coverage.

2. Product Diagnosis: Speediance will diagnose the returned product. If the defective product falls within the scope of this Warranty Policy, Speediance will bear the costs of replacement, repair, and round-trip logistics (please note that additional service fees such as on-site visit charges are not included).

3. Normal Wear and Tear: With increased training usage, resistance cables and pulleys may wear out due to long-term friction. This is considered normal wear and tear, not a material or manufacturing defect. For your training experience and safety, you should regularly inspect the appearance of the resistance cables. If you observe any abnormalities such as thinning, cracks, fraying, or wear, stop training immediately and contact Speediance to replace the cable. Please note that cable inspection and replacement are part of routine maintenance. If the wear occurs within the warranty period and is not due to human factors, Speediance will provide free replacement parts. You are responsible for replacing the cable yourself. If on-site repair is required, you can contact Speediance or an authorized distributor to request the service, but labor costs, transportation costs, and accommodation costs (if the one-way distance to the repair center or retailer exceeds 150km) will be at your expense. Whether you replace the cable yourself or entrust it to a third party, you must fully understand the structure and complexity of the device to avoid physical damage or safety hazards caused by improper operation, and you assume the risks and costs thereof.

4. Warranty Service Locations: In principle, you can only receive Warranty Services at repair centers designated by Speediance. However, you may receive cross-regional repair services by paying prescribed additional fees.

5. Cross-Regional Repair: If a customer in Region A wishes to send a product to a designated repair center in Region B, they must obtain Speediance's consent and bear all costs, including customs duties, customs clearance, transportation, and storage.

6. Proper Packaging: If a product needs to be returned to Speediance for repair, please contact Speediance in advance to confirm the proper packaging method. You must package the product according to Speediance's standard packaging guidelines or use the original packaging. Before shipping, you must perform a safety inspection of the product, ensure the packaging is intact, and include the labels or instructions provided by Speediance. Any damage caused by improper packaging is your responsibility. If you do not have the original packaging, you will be responsible for any additional costs incurred by using other packaging.

7. Data Backup: If data generated by you is stored on the product, that data may be lost during the repair process. Therefore, please back up your data before sending the product for repair. Speediance is not responsible for any data loss resulting from a failure to back up data before repair.

8. Removal of Custom Decorations: Before sending the product for repair, please remove any custom decorations or items (including, but not limited to, decorative stickers, paint, etc.). Speediance is not responsible for the damage or loss of these custom decorations or items.

9. Shipment After Repair: If the provided shipping address is incorrect or incomplete, or if the shipment is refused, you will be responsible for any losses and costs such as reshipment or return shipping fees, handling fees, and storage fees.

10. Please receive returned products promptly. However, Speediance will store products free of charge for 30 days in any of the following cases:

o You cannot be reached via the registered information;

o Delivery was unsuccessful;

o There are unpaid after-sales service fees.

o After the end of the storage period, Speediance will charge you a storage fee of $30 USD per day. You acknowledge and agree in advance that once the storage fee equals the remaining value of the product or after 90 days of paid storage, Speediance may dispose of the product in accordance with applicable law (including the right to auction or sell the product to pay for unpaid service fees, including storage fees). Speediance reserves its contractual and legal rights regarding unpaid costs, including a maximum storage fee of $30 USD per day.

11. Inspection Upon Receipt: Please inspect the product for defects or scratches upon receipt. If there are any, please contact Speediance After-Sales Service within 24 hours of receipt. After 24 hours, or the deadline stipulated by local law, the product shall be deemed free of defects. If you have any questions about the after-sales service policy, please contact Speediance After-Sales Service.

12. Termination of Warranty: Speediance reserves the right to terminate Warranty Services if the product is used in violation of official instructions or user manuals, or if the product is used for illegal purposes.

Policy Changes

If this Warranty Policy is changed, the updated policy will be posted on this site and will supersede previous versions. Changes are effective upon posting to this site unless otherwise specified. The policy in effect at the time you contact Speediance regarding Warranty Services shall apply.

Note:
This Warranty Policy may differ from local laws and regulations, but any terms in this Warranty Policy that conflict with mandatory local laws will not affect the validity of other terms. Speediance reserves the right to interpret and amend this Warranty Policy from time to time to the extent permitted by law.

Warranty Treatment for Official Refurbished Products

1. Definition of Official Refurbished Products

2. Official Refurbished Products are products collected by Speediance (returns/exchanges, display units, or products with minor faults) that have undergone strict official inspection, repair, and replacement with genuine parts to restore them to a state that meets shipping standards. Performance and appearance are near-new, but they may contain minor signs of use.

3. Warranty Policy for Official Refurbished Products
Official Refurbished Products are returns/exchanges, display units, or products with minor faults collected by the brand, and there may be minor scratches on the appearance (minor abrasions, paint peeling, etc., that do not hinder normal function and use). Since this is not considered a quality issue for an Official Refurbished Product, cosmetic scratches are not covered by the warranty. If you are concerned, please avoid purchasing. Other warranty policies are the same as regular products.

Some of our products and set contents are currently out of stock.

■ Sets eligible for partial advance shipping

・Gym Monster 3 Station
・Gym Monster 2 Family Plus

The rowing bench included in the above sets is currently out of stock, so we cannot ship the complete sets at once.

After you place your order, our customer support team will contact you to confirm whether you would like the main unit and the folding bench shipped first.

The rowing bench is scheduled to be shipped separately once it arrives in mid-November.

■ Products to be shipped after the next restock

・Gym Monster 3 Core
・Gym Monster 3S Studio
・Gym Monster 3S Station

The above products are currently out of stock and will be shipped sequentially after the next restock in mid-November.

※The arrival and shipping dates may vary depending on logistics conditions.

We sincerely apologize for any inconvenience this may cause.