In this Warranty Policy, “Warranty Service” means the warranty provided by Speediance as set forth in this Policy (including, but not limited to, product replacement and repair), the specific terms and conditions of which shall be set forth in this Warranty Policy.

Speediance makes no warranties of any kind, except as expressly provided in this Warranty Policy. This includes, but is not limited to, implied warranties regarding the nature of the product, fitness for a particular purpose, title, or non-infringement, as well as any warranties arising from commercial practices, use, or trade practices.

1. Regarding the provision of Warranty Service, Speediance shall only be liable for damages resulting from the loss of or damage to a product caused by reasons attributable to Speediance while the product is in Speediance’s possession or while Speediance is responsible for its transportation, including products sent by the customer to determine whether they are eligible for warranty service (hereinafter referred to as “Eligible Products”).

2. Speediance shall not be liable for the loss or disclosure of any data stored on the Eligible Product, including confidential information, proprietary information, or personal information.

3. Speediance, its affiliates, suppliers, retailers, or service providers shall not be liable for any damages resulting from the corruption, loss, damage, or disclosure of data (including, but not limited to, loss of profits, revenue, goodwill, or anticipated savings).

4. By availing yourself of Speediance’s Warranty Service, you agree that Speediance’s total liability shall not exceed the amount you paid for the Eligible Product.

This Warranty Policy does not affect your legal rights under the laws of your country or region. The terms and conditions set forth in this Warranty Policy shall be executed in compliance with the laws of the country or region in which you reside. If the warranty period provided under this Warranty Policy does not cover the period required by the laws of your country or region, local laws shall prevail.

 

Scope of Warranty Service

Warranty Service is available if the following conditions are met:

1. The product is a Speediance product purchased through an official Speediance channel or authorized retailer.

2. A performance failure not caused by human factors occurs within the specified warranty period.

3. The product was purchased for personal or household use (for commercial purposes, a separate purchase agreement and warranty terms must be arranged with Speediance).

4. You can provide valid proof of purchase (such as an order number, invoice, or receipt) and the product serial number.

5. You contact after-sales support (after-sales@speediance.com) within 30 days of discovering the issue covered by the warranty.

Warranty Service may be subject to a fee if it is excluded from coverage. Please refer to “How to Obtain Warranty Service” for details.

 

How to Obtain Warranty Service

1. When contacting Speediance after-sales support, please clearly describe the issue with the Eligible Product.

2. Initial troubleshooting: If Speediance determines it is necessary based on your description, it will attempt to identify and resolve the issue via telephone, email, online chat, or remote assistance. Speediance may suggest downloading and installing a specific software update. If these measures do not resolve the issue, Speediance may ask you to send the Eligible Product to Speediance for a detailed evaluation. Speediance will inspect the returned Eligible Product and, if a performance failure not caused by human factors that occurred within the warranty period is confirmed, Speediance will replace or repair the product and bear reasonable round-trip shipping costs (please note that this does not include additional service fees such as on-site service fees). If the inspection results do not meet the conditions for Warranty Service, or if the product is damaged during transportation because you chose a carrier other than one designated by Speediance, we will charge all applicable inspection fees, repair costs (including labor), shipping costs, taxes, and other expenses based on the specific inspection results. Based on the inspection results, you may choose to request a paid repair or the return of the Eligible Product. You will be responsible for the shipping costs when returning the Eligible Product.

3. On-site repair service: Within the warranty period (only for failures caused by a quality defect in the Speediance product itself), Speediance will provide repair parts free of charge. If on-site repair is required, please contact Speediance or an authorized retailer to request this service. However, you will be responsible for labor costs, accommodation costs (if the one-way distance from the repair center or retailer exceeds 150 km), transportation costs, and additional stair-climbing fees.

4. Repair and replacement options: Depending on the specific damage, Speediance may provide repair services, including the repair of defective parts or replacement with refurbished parts of the same type. These refurbished parts are tested to ensure functionality and appearance equivalent to that of new products. Replaced parts may have different serial numbers. For the remainder of the warranty period, the replaced product or part will be covered by the same warranty scope as the original product or part.

5. Service availability and regional differences: Speediance may not offer after-sales support in certain regions, and the scope of Warranty Service may vary by region. Speediance will charge an additional fee for services beyond the standard scope. Please contact Speediance after-sales support for local information.

 

Warranty Period

The warranty period shall be as set forth in the table below. The effective warranty period begins at 12:00 a.m. on the date of delivery completion of the Eligible Product and ends at 12:00 p.m. on the day before the warranty period expires. If you cannot provide a specific delivery date and the carrier cannot provide a specific delivery completion date, the warranty period shall be determined by the date of issue of the valid invoice or order date you provide. If you cannot provide a valid purchase invoice, other valid proof of purchase, or order information, the warranty period shall begin 30 days after the manufacturing date of the Eligible Product. If Speediance receives the Eligible Product due to a replacement within the warranty period, the parts shall become the property of Speediance, and parts replaced outside the warranty period shall become your property.

 

Exclusions from Warranty

The following situations are excluded from warranty service:

1. Damage caused by factors other than manufacturing. This includes, but is not limited to, damage caused by improper installation, use, disassembly, or failure to follow official instructions or the user manual.

2. Damage caused by improper installation or disassembly of the product, and damage to items other than the covered product (e.g., damage to other personal property, walls, or floors).

3. Wear and tear, metal rust, performance degradation, and cosmetic deterioration caused by normal use or reasons other than manufacturing and transportation (including, but not limited to: scratches, dents, plastic discoloration, etc.).

4. Damage caused by use while the product is aged or has damaged parts.

5. Damage caused by unauthorized modifications (including tampering with product operation data), disassembly, servicing, or technical support provided by anyone other than Speediance (e.g., improper operation, product setting, or installation by a third party).

6. Damage caused by unauthorized circuit modifications, misuse of the charger or external power supply, or operating the product when the battery is low or defective.

7. Damage caused by third-party parts not approved by Speediance.

8. Damage intentionally caused by the customer.

9. Damage caused by exposing the product to extreme environments (e.g., high temperatures or corrosive environments).

10. Damage caused by operating the product in environments with electromagnetic interference or interference from other wireless devices.

11. Damage caused by force majeure events such as fire, flood, earthquake, or electrical accidents.

12. Damage caused by using a non-commercial product for commercial purposes (e.g., gyms, hotels, multi-family residential facilities, personal training studios).

13. Failure or damage to third-party products.

14. Any software programs originally included in or subsequently installed on the product.

15. Products or parts with altered or removed identification labels.

16. Damage caused by improper handling (e.g., dropping, immersion in water, lightning strikes) or misuse during storage, transportation, or use.

 

Warranty Statements

1. Non-transferable: Speediance warranty service is available only to the original purchaser of the covered product. If the product is resold or transferred, the right to receive warranty service does not transfer to the new owner. For products purchased as gifts, the warranty service applies to the owner of the original application account associated with the product. Replacement products are not entitled to new warranty service but will carry over the remaining warranty period of the original product and receive the same warranty service.

2. Product Diagnosis: Speediance will diagnose the returned product. If the defective product is covered by this warranty policy, Speediance will cover the cost of replacement, repair, and round-trip logistics (please note that additional service fees such as on-site service fees are not included).

3. Normal Wear and Tear: With increased training usage, resistance cables and pulleys may wear over time due to prolonged friction. This is considered normal wear and tear, not a material or manufacturing defect. For a safe and optimal training experience, the appearance of the resistance cables should be inspected regularly. If you notice any abnormalities such as thinning, cracking, fraying, or wear, stop training immediately and contact Speediance to replace the cable. Please note that inspecting and replacing cables is part of routine maintenance. If the wear occurs within the warranty period and is not caused by human factors, Speediance will provide a free replacement part. The customer must replace the cable themselves. If on-site repair is required, you may contact Speediance or an authorized reseller to request service, but labor, transportation, and accommodation costs (accommodation costs apply if the one-way distance to the repair center or store exceeds 150 km) will be borne by the customer. Whether you replace the cable yourself or entrust it to a third party, you must fully understand the structure and complexity of the device to avoid physical damage caused by improper operation and safety hazards, and you agree to bear the associated risks and costs.

4. Warranty Service Locations: In principle, customers can only receive warranty service at a repair center designated by Speediance. However, cross-regional repair service may be available upon payment of a prescribed additional fee.

5. Cross-Regional Repair: If a customer in Region A wishes to send the product to a designated repair center in Region B, they must obtain Speediance's consent and bear all costs, including customs duties, customs clearance, transportation, and warehousing.

6. Proper Packaging: If you need to return the product to Speediance for repair, please contact Speediance in advance to confirm the proper packaging method. You must package the product according to Speediance's standard packaging guidelines or use the original packaging. Before shipping, you must inspect the product for safety, ensure the packaging is intact, and include the labels and instructions provided by Speediance. All damage caused by improper packaging is the customer's responsibility. If you do not have the original packaging, any additional costs incurred by using alternative packaging will be borne by the customer.

7. Data Backup: If the product contains data generated by the customer, this data may be lost during the repair process. Therefore, please back up your data before sending the product for repair. Speediance is not responsible for any data loss resulting from a failure to back up data before repair.

8. Removal of Custom Decorations: Before sending the product for repair, please remove any custom decorations or items (including, but not limited to, decorative stickers and paint) from the product. Speediance is not responsible for the damage or loss of these custom decorations or items.

9. Shipping After Repair: If the provided shipping address is incorrect or incomplete, or if the shipment is refused, the customer will bear all losses and costs, including re-shipping or return shipping fees, handling fees, and warehousing fees.

10. Please promptly receive the returned product. However, Speediance will store the product free of charge for 30 days in the following cases:

o Speediance cannot contact the customer using the registered contact information;

o The delivery was unsuccessful;

o There are unpaid after-sales service fees.

o After the storage period expires, Speediance will charge the customer a storage fee of $30 USD per day. The customer hereby acknowledges and agrees that the storage fee may be applied until it equals the remaining value of the product, or after 90 days of paid storage, Speediance may dispose of the product in accordance with applicable laws, including the right to auction or sell the product to recover unpaid service fees (including storage fees). Speediance reserves all contractual and statutory rights regarding unpaid fees, including a storage fee of up to $30 USD per day.

11. Inspection After Receipt: After receiving the product, please inspect it for defects or damage. If there are any defects or damage, please contact Speediance After-Sales Service within 24 hours of receipt. If 24 hours or the period specified by local law has passed, the product will be deemed free of defects. If you have questions about the after-sales policy, please contact Speediance After-Sales Service.

12. Termination of Warranty: Speediance reserves the right to terminate the warranty service if the product is used in violation of official instructions or the product user manual, or if the product is used for unlawful purposes.

 

Policy Changes

If this warranty policy is changed, the revised policy will be posted on this website and will supersede all previous versions. Unless otherwise stated, changes will become effective upon being posted on this website. The policy effective at the time you contact Speediance regarding warranty service will apply.

 

Note:
This warranty policy may differ from local laws and regulations, but any provisions of this warranty policy that conflict with mandatory local laws will not affect the validity of the other provisions. Speediance reserves the right to interpret and amend this warranty policy from time to time to the extent permitted by law.

 

Warranty Treatment of Officially Refurbished Products

1. Definition of Officially Refurbished Products

2. Officially Refurbished Products are products that Speediance has collected as returns/exchanges, display models, or products with minor defects, and has officially restored to a condition that meets shipping standards through rigorous inspection, repair, and replacement with genuine parts. Their performance and appearance are close to those of new products, but they may show minor signs of use.

3. Warranty Policy for Officially Refurbished Products
Officially Refurbished Products are returns/exchanges, display models, or products with minor defects collected by the brand, and may have minor cosmetic scratches (e.g., minor scratches or paint peeling that do not affect normal function or use). As this is not considered a quality issue with the officially refurbished product, cosmetic scratches are excluded from the warranty. If you are concerned about this, please refrain from purchasing. All other warranty policies are the same as those for regular products.