Returns and refunds

Returns & Refunds

Return and Refund Procedure

If there is an issue with the quality of the product, please send an email to after-sales@speediance.com within 7 days of receiving the product, including information 1–3 below:

1 Order number

2 Product issue

3 Photos or videos of the product and its intact packaging

As a general rule, we will process your request within 2 business days of receiving your email.

To initiate a return or refund, please contact after-sales@speediance.com.

If your return or refund is accepted, we will provide you with a return label and instructions on how and where to send your package.

Items sent back to us without first requesting a return or refund will not be accepted. *Please do not send any items back before receiving a Return Merchandise Authorization (RMA) number and procedural instructions from Speediance.

You can always contact us for any return or refund questions at after-sales@speediance.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

× If a return or refund is requested more than 7 days after receiving the product.

× If items sent to Speediance for return or refund service do not include all original accessories, attachments, or packaging, or if they are not in like-new condition (e.g., damaged).

× If valid proof of purchase, receipt, or invoice is not provided, or if there is reasonable evidence that they have been forged or tampered with.

× If product defects or damage are caused by unauthorized use or modification, including exposure to moisture, entry of foreign substances (water, oil, sand, etc.), or improper installation or operation.

× If there are signs of tampering or alteration on product labels, serial numbers, or waterproof marks, etc.

× Damage caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.

× If the product is not delivered to the designated destination within 7 days after Speediance confirms the return or refund request and provides the return label and shipping instructions.

× In other circumstances not mentioned in this policy.

Exchanges and Restocking Fees

Speediance will cover shipping costs for returns and replacements due to issues arising from original product defects. However, for items returned after the warranty period, shipping costs for both the return and the replacement shall be borne by the customer.

The customer is responsible for return shipping costs (including international shipping costs) except for returns within the warranty period due to original defects.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 7–14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at after-sales@speediance.com.