Regarding delivery

Important Shipping Notice

Free shipping applies to standard shipping within eligible delivery areas. For large or heavy items, standard shipping is limited to curbside delivery only. Curbside delivery means delivery to the entrance, front door, porch, or threshold of the delivery address. It does not include bringing the item inside, delivery to the backyard, delivery to upper floors, unpacking, assembly, installation, or removal of packaging materials. In-home delivery, white-glove delivery, or other special delivery services are paid options and must be requested separately before shipping. Delays in order processing and delivery may occur during major sale periods such as Black Friday, the Christmas shopping season, and Prime Day, or during severe weather, strikes, or carrier service interruptions. Please thoroughly inspect the condition of the packaging before signing for receipt of the item. If you notice significant damage, take photos or videos and contact Speediance Support immediately.

1.Delivery Areas

Speediance currently ships to eligible areas in North America, Europe, and Asia, as well as certain countries/regions where our logistics partners can provide delivery services. We cannot ship to the following addresses:

• P.O. Boxes
• APO/FPO/DPO military addresses
• Remote islands, mountainous areas, and other locations where standard delivery services are unavailable
• Addresses where our carriers cannot deliver

If your delivery address is in an area where delivery is not available, please contact us within 1 business day after placing your order, and we will offer one of the following:

• Changing the address to a deliverable location
• Canceling your order and issuing a full refund

No additional charges will apply if delivery is unavailable due to Speediance's delivery area restrictions.

2.Shipping Fees and Delivery Services

For addresses within the standard delivery area, Speediance offers free door-to-door delivery based on our standard delivery service.For large or heavy items, standard delivery service is curbside delivery. Curbside delivery means delivering your order to the entrance, front door, porch, or threshold of the delivery address. It does not include bringing the item inside, delivery to the backyard, delivery to upper floors, unpacking, assembly, installation, or removal of packaging materials.If you would like in-home delivery, white-glove delivery, or other special delivery arrangements, please contact our support team before placing your order. In-home delivery, white-glove delivery, or other special services are not included in the standard free delivery service. If these services are available, they will require a separate purchase and payment.Delivery to remote areas may incur an additional remote area delivery fee. If applicable, ,our support team will contact you before shipping arrangements are made. Additionally, additional charges may apply if delivery cannot be completed due to the recipient's circumstances. This includes, but is not limited to, missed delivery appointments, redelivery, storage fees, and requests to change the delivery address after shipping.

3.Taxes, Duties, and Customs Clearance

Unless clearly stated at checkout, the product price and shipping fees may not include customs duties, import taxes, VAT, GST, or other applicable taxes. The buyer is responsible for paying any customs duties, taxes, and import fees required in the country or region of destination. Speediance is not responsible for delivery failure, returns, delays, or additional costs resulting from the buyer's refusal or failure to pay customs duties, taxes, or customs clearance fees.

4.Order Processing Time

Orders are processed on business days only. We do not ship on weekends or holidays. Typical shipping times are as follows:

• Standard small and medium items such as yoga mats, resistance bands, and accessories weighing less than 50 pounds (approximately 22.7 kg) are typically shipped within 1–2 business days.
• Large or heavy items such as all-in-one strength training machines weighing 50 pounds (approximately 22.7 kg) or more are typically shipped within 2–4 business days.

Order processing times may be extended during major sale periods such as Black Friday, the Christmas shopping season, and Prime Day.If there is a significant delay in processing your order, we will contact you by email as soon as possible.

5.Shipping Methods and Carriers

Generally, customers cannot specify a carrier or delivery service. If you would like special delivery terms, please contact the support team before placing your order. Depending on actual logistics arrangements, small accessories may be shipped separately from the main machine or shipped together with the machine via truck. Accessories and the main machine may arrive in separate shipments. Please refer to the tracking information for the latest delivery status.Speediance may use different carriers depending on the destination country, product type, package size, and carrier availability.

Standard Small and Medium Items

Small and medium items are typically shipped by parcel carriers such as Sagawa Express or other delivery services.Speediance may adjust or change carriers without compromising service quality. Standard parcel delivery typically includes the following:

• Ground transportation service
• Online tracking
• No signature required upon receipt, unless otherwise required by the carrier or local delivery regulations

Estimated delivery time after shipping:

• Typically 2–7 business days after your order ships
• Remote areas may require additional delivery time

Delivery may be delayed during major sale periods, severe weather, strikes, carrier service interruptions, or other unforeseen circumstances.

Large or Heavy Items

Large or heavy items are shipped via truck or LTL (less-than-truckload) delivery service by Yamato Transport or another carrier.Speediance may adjust or change carriers without compromising service quality. Estimated delivery time after shipping:

• Typically 3–12 business days after your order ships
• Remote areas may require additional delivery time

Delivery may be delayed during major sale periods, severe weather, strikes, carrier service interruptions, or other unforeseen circumstances.Standard freight delivery typically includes the following:

• Basic LTL truck delivery service
• Curbside delivery only
• Delivery to the entrance, front door, porch, or threshold of the delivery address
• Does not include bringing the item inside, delivery to the backyard, delivery to upper floors, unpacking, assembly, installation, or removal of packaging materials
• Online tracking service (if available)
• Delivery date and time coordination by phone, email, or SMS during normal times

Please pay attention to phone calls, emails, or SMS from the carrier regarding delivery date and time coordination. Because large items are expensive, a signature may be required upon receipt. If you notice any visible damage or abnormalities at the time of delivery, please notify the delivery driver immediately and contact Speediance Support as soon as possible.

6.Optional Paid Delivery Services

The following services are paid options and are not included in the standard free delivery service. Availability may vary depending on the country, region, carrier, and order type. If you would like these services, please contact the support team before placing your order.

In-Home Delivery

In-home delivery means bringing the package to the first floor of the residence, garage, or a deliverable indoor area. It typically does not include delivery to upper floors. The estimated service fee is approximately $100–$300 USD per item. Please request a quote for remote areas or other special services.

White-Glove Delivery

White-glove delivery typically refers to a service that includes bringing the item to a designated room, unpacking, assembly, and removal of packaging materials. The estimated service fee is approximately $200–$400 USD per item. Regarding remote areas or other special services: white-glove service is not guaranteed to be available in all areas. Please contact us for a quote and details on available services. Actual fees and availability will be determined after confirmation by Speediance and the carrier.

7.Delivery Address

Please ensure that the name, delivery address, phone number, email address, and other contact information you provide when placing your order are accurate and complete. Please carefully review your delivery address before making payment. If you enter the wrong address, please contact the support team as soon as possible. If the item has not yet shipped, you may be able to change the delivery address free of charge. However, this is not guaranteed due to system processing times between the warehouse, carrier, and order platform. Once the item has shipped, the delivery address generally cannot be changed. Even if an address change is possible after shipping, address change fees, return shipping fees, storage fees, and other charges may apply.The buyer is responsible for any risks, delays, and costs associated with changing the delivery address after the item has shipped.

8.Order Cancellation

You may request to cancel your order before it ships. If your order has not yet shipped, no cancellation fee will apply. If your order has already shipped, canceling may incur return shipping fees, address change fees, storage fees, and other logistics-related costs. If applicable, these costs may be deducted from your refund.

9.Tracking

We will send a tracking number to the recipient's email address within 24 hours after your order ships. You can track your order using the following methods:

• The tracking link provided in the delivery confirmation email
• The "Tracking" section on Jp.speediance.com
• The carrier's official tracking website

For some special freight delivery services, online tracking may be unavailable or may not update in real time. If you have questions about your delivery, please contact Speediance Support.

10.Delivery Delays

We make every effort to deliver on time, but delays may occur due to the following factors beyond our control:

• Severe weather
• Natural disasters
• Carrier delays
• Customs clearance delays
• Strikes or labor disruptions
• Peak season congestion
• Remote area delivery restrictions
• Inaccurate or incomplete delivery information
• Recipient's inability to respond to the delivery appointment

Even in such cases, we will make every effort to provide you with the latest delivery status as soon as possible.

11.Inspection at Delivery and Damaged Items

Important: Especially for large or heavy items, please thoroughly inspect the condition of the packaging before signing for receipt of the delivery.If there is minor damage or deformation to the outer packaging, but the product itself appears undamaged:

• Take clear photos or videos of the damaged packaging
• Ensure that the order number or tracking number is visible if possible
• Before signing, please note the details of the damage on the delivery receipt
• If you have any questions, please contact Speediance Support

If the outer packaging is severely damaged and the product itself is also damaged:

• You may refuse the delivery
• Take photos or videos clearly showing the damage
• Contact Speediance Support immediately
• After confirmation, we will arrange a free replacement or full refund (if applicable)

If the outer packaging is severely damaged, but the product itself appears undamaged:

• Take clear photos or videos showing the condition of the packaging
• Ensure that the order number or tracking number is visible if possible
• Before signing, please note the details of the damage on the delivery receipt
• Contact Speediance Support immediately

If hidden damage is discovered after signing for receipt:

• Please contact Speediance Support within 48 hours of delivery completion
• Provide clear photos or videos showing the damage to the product, the condition of the packaging, the order number, and the tracking number

If you do not report damage at the time of delivery within the specified period, you may not be eligible for compensation, replacement, or refund.

12.Lost Items

If your order status shows "Delivered" but you have not received the item, please first contact the carrier to confirm the delivery status. If the issue is not resolved, please contact Speediance and provide your order number and tracking number. If necessary, Speediance will assist you in requesting an investigation from the carrier. The final resolution may be determined by the carrier's investigation results.

13.Compensation for Damage or Loss During Delivery

Speediance is not responsible for damage or loss of items during delivery caused by carrier issues, recipient issues, incorrect delivery information, refusal of delivery, or failure to follow the inspection procedures at the time of delivery. However, if your order is damaged or lost during delivery, please contact us as soon as possible at after-sales@speediance.com. When contacting us, please provide the following information:

• Order number
• Tracking number
• Photos or videos showing the damage
• Photos of the outer packaging
• Photos of the shipping label (if available)
• A brief description of the issue

For damage that can be inspected at the time of delivery, please contact us immediately upon receipt. For hidden damage discovered after delivery, please contact us within 48 hours. We will review your situation and take appropriate action based on the individual circumstances.

14.Contact Us

If you have any questions about delivery, delivery arrangements, address changes, optional delivery services, damaged items, or lost items, please contact our support team whether you are placing an order or have already placed one. Email: after-sales@speediance.com