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Thank you for shopping at Jp.speediance.com. Speediance is committed to providing reliable and convenient delivery services. This shipping policy explains the shipping areas, delivery services, shipping fees, order processing times, tracking, delivery exceptions, and applicable terms and conditions. Learn more

Important Shipping Notice

Free shipping applies to standard delivery within eligible shipping areas. For large or heavy items, standard delivery is limited to curbside delivery only. Curbside delivery means delivery to the entrance, front door, porch, or threshold of the delivery address. It does not include bringing the item inside, delivery to the backyard, delivery to upper floors, unpacking, assembly, installation, or removal of packaging materials. Indoor delivery, white-glove delivery, or other special delivery services are paid options and must be requested separately before shipping. Delays in order processing and delivery may occur during major sale periods such as Black Friday, the Christmas shopping season, and Prime Day, or during severe weather, strikes, or carrier service interruptions. Please thoroughly inspect the condition of the packaging before signing for receipt of the item. If you notice significant damage, take photos or videos and contact Speediance Support immediately.

1.Shipping Areas

Speediance currently ships to eligible areas in North America, Europe, and Asia, as well as certain countries/regions where our logistics partners can provide delivery services. We cannot ship to the following addresses:

•  P.O. boxes 
•  APO/FPO/DPO military addresses 
•  Remote islands, mountainous areas, and other locations where standard delivery services are unavailable 
•  Addresses where our carriers cannot deliver 

If your delivery address is in an ineligible area, we will contact you within 1 business day after your order and offer one of the following:

•  Changing the address to an eligible location 
•  Canceling your order and issuing a full refund 

No additional fees will be charged if delivery is not possible due to Speediance's shipping area restrictions.

2.Shipping Fees and Delivery Services

For addresses within the standard shipping area, Speediance offers free door-to-door delivery based on our standard delivery service.For large or heavy items, standard delivery is curbside delivery only. Curbside delivery means delivering your order to the entrance, front door, porch, or threshold of the delivery address. It does not include bringing the item inside, delivery to the backyard, delivery to upper floors, unpacking, assembly, installation, or removal of packaging materials.If you would like indoor delivery, white-glove delivery, or other special delivery arrangements, please contact our support team before placing your order. Indoor delivery, white-glove delivery, and other special services are not included in the standard free delivery service. Where available, these services require a separate purchase and payment.Delivery to remote areas may incur additional remote area shipping fees. If applicable, our support team will contact you before shipping arrangements are made. Additional fees may also apply if delivery cannot be completed due to the recipient's circumstances. This includes, but is not limited to, failure to meet a scheduled delivery, redelivery, storage fees, and requests to change the delivery address after shipping.

3.Taxes, Duties, and Customs Clearance

Unless clearly stated at checkout, product prices and shipping fees may not include customs duties, import taxes, VAT, GST, or other applicable taxes. The buyer is responsible for paying any customs duties, taxes, and import fees required in the destination country or region. Speediance is not responsible for delivery failures, returns, delays, or additional costs resulting from the buyer's refusal or failure to pay customs duties, taxes, or customs clearance fees.

4.Order Processing Time

Orders are processed on business days only. We do not ship on weekends or holidays. Typical shipping times are as follows:

•  Standard small and medium items such as yoga mats, resistance bands, and accessories weighing less than 50 pounds (approximately 22.7 kg) are typically shipped within 1–2 business days. 
•  Large or heavy items such as all-in-one strength training machines weighing 50 pounds (approximately 22.7 kg) or more are typically shipped within 2–4 business days. 

Order processing times may be extended during major sale periods such as Black Friday, the Christmas shopping season, and Prime Day.If there is a significant delay in processing your order, we will contact you by email as soon as possible.

5.Shipping Methods and Carriers

Generally, customers cannot specify a carrier or delivery service. If you require special delivery terms, please contact our support team before placing your order. Depending on actual logistics arrangements, small accessories may be shipped separately from the main machine or shipped together with the machine via truck. Accessories and the main machine may arrive in separate shipments. Please refer to the tracking information for the latest delivery status.Speediance may use different carriers depending on the destination country, product type, package size, and carrier availability.

Standard Small and Medium Items

Small and medium items are typically shipped by parcel carriers such as Sagawa Express or other carriers.Speediance may arrange or change carriers without compromising service quality. Standard parcel delivery typically includes the following:

•  Ground transportation service 
•  Online tracking 
•  No signature required upon receipt, unless otherwise required by the carrier or local delivery regulations 

Estimated delivery time after shipping:

•  Typically 2–7 business days after your order ships 
•  Remote areas may require additional delivery time 

Delivery may be delayed during major sale periods, severe weather, strikes, carrier service interruptions, or other unforeseen circumstances.

Large or Heavy Items

Large or heavy items are shipped via truck or LTL (less-than-truckload) delivery service by Yamato Transport or another carrier.Speediance may arrange or change carriers without compromising service quality. Estimated delivery time after shipping:

•  Typically 3–12 business days after your order ships 
•  Remote areas may require additional delivery time 

Delivery may be delayed during major sale periods, severe weather, strikes, carrier service interruptions, or other unforeseen circumstances.Standard freight delivery typically includes the following:

•  Basic delivery service via LTL truck 
• Curbside delivery only
• Delivery to the entrance, front door, porch, or threshold of the delivery address
• Does not include bringing the item inside, delivery to the backyard, delivery to upper floors, unpacking, assembly, installation, or removal of packaging materials
•  Online tracking service (where available) 
•  Scheduling of delivery date and time by phone, email, or SMS during normal circumstances 

Please be aware of calls, emails, or SMS from the carrier regarding delivery date and time scheduling. Because large items are high-value, a signature may be required upon receipt. If you notice visible damage or abnormalities at the time of delivery, please inform the delivery driver immediately and contact Speediance Support as soon as possible.

6.Optional Paid Delivery Services

The following services are paid options and are not included in the standard free delivery service. Availability may vary depending on the country, region, carrier, and order type. If you would like these services, please contact our support team before placing your order.

Indoor Delivery

Indoor delivery means bringing the package to the first floor of the residence, garage, or an accessible indoor area. It typically does not include delivery to upper floors. The estimated service fee is approximately $100–$300 per item. Please request a quote for remote areas and other special services. 

White-Glove Delivery

White-glove delivery typically refers to a service that includes bringing the item into a designated room, unpacking, assembly, and removal of packaging materials. The estimated service fee is approximately $200–$400 per item. Regarding remote areas and other special services: white-glove service is not guaranteed to be available in all areas. Please contact us for a quote and details on available services. Actual fees and availability will be determined after confirmation by Speediance and the carrier.

7.Delivery Address

Please ensure that the name, delivery address, phone number, email address, and other contact information you provide at checkout are accurate and complete. Please carefully review the delivery address before making payment. If you enter the wrong address, please contact our support team as soon as possible. We may be able to change the delivery address free of charge if it has not yet shipped. However, due to system processing times between the warehouse, carrier, and order platform, we cannot guarantee that the change will be made. Once the item has shipped, we generally cannot change the delivery address. Even if an address change is possible after shipping, address change fees, return shipping fees, storage fees, and other costs may apply.The buyer is responsible for any risks, delays, and costs associated with changing the delivery address after the item has shipped.

8.Order Cancellation

You may request to cancel your order before it ships. If your order has not yet shipped, no cancellation fee will apply. If your order has already shipped, canceling may incur return shipping fees, address change fees, storage fees, and other logistics-related costs. If applicable, these costs may be deducted from your refund.

9.Tracking

After your order ships, we will send a tracking number to the recipient's email address within 24 hours. You can track your order using the following methods:

•  The tracking link provided in the delivery confirmation email 
•  The "Tracking" section on Jp.speediance.com 
•  The carrier's official tracking website 

Online tracking may not be available or may not update in real time for certain special freight delivery services. If you have questions about your delivery, please contact Speediance Support.

10.Delivery Delays

We make every effort to deliver on time, but delays may occur due to the following factors beyond our control:

•  Severe weather 
•  Natural disasters 
•  Carrier delays 
•  Customs clearance delays 
•  Strikes or labor disruptions 
•  Congestion during peak periods 
•  Remote area delivery restrictions 
•  Inaccurate or incomplete delivery information 
•  The recipient was unable to meet the delivery appointment 

Even in such cases, we will make every effort to provide you with the latest delivery status updates.

11.Inspection and Damaged Items at Delivery

Important: Especially for large or heavy items, please thoroughly inspect the condition of the packaging before signing for receipt of the item.If the outer packaging has minor damage or deformation, but the item itself appears undamaged:

•  Take clear photos or videos of the damaged packaging 
•  Ensure that the order number or tracking number is visible if possible 
•  Before signing, note the details of the damage on the delivery receipt 
•  If you have any questions, contact Speediance Support 

If the outer packaging is severely damaged and the item itself is also damaged:

•  You may refuse delivery 
•  Take photos or videos clearly showing the damage 
•  Contact Speediance Support immediately 
•  After inspection, we will arrange a free replacement or full refund (where applicable) 

If the outer packaging is severely damaged, but the item itself appears undamaged:

•  Take clear photos or videos showing the condition of the packaging 
•  Ensure that the order number or tracking number is visible if possible 
•  Before signing, note the details of the damage on the delivery receipt 
•  Contact Speediance Support immediately 

If concealed damage is discovered after signing for receipt:

•  Contact Speediance Support within 48 hours of delivery 
•  Provide clear photos or videos showing the damaged product, the condition of the packaging, the order number, and the tracking number 

If you do not report damage that occurred during delivery within the specified period, you may not be eligible for compensation, replacement, or refund.

12.Lost Packages

If your package is marked as "delivered" but you have not received the item, please contact the carrier first to check the delivery status. If the issue is not resolved, contact Speediance and provide your order number and tracking number. If necessary, Speediance will assist you in requesting an investigation from the carrier. The final resolution may be determined by the carrier's investigation results.

13.Compensation for Damage or Loss During Delivery

Speediance is not responsible for damage or loss of items that occurs during delivery due to carrier issues, recipient issues, incorrect delivery information, refusal of delivery, or failure to follow the inspection procedures at the time of delivery. However, if your order is damaged or lost during delivery, please contact us as soon as possible at after-sales@speediance.com. When contacting us, please provide the following information:

•  Order number 
•  Tracking number 
•  Photos or videos showing the damage 
•  Photos of the outer packaging 
•  Photos of the shipping label (if available) 
•  A brief description of the issue 

For damage that can be inspected at the time of delivery, please contact us immediately upon receipt. For concealed damage discovered after delivery, please contact us within 48 hours. We will review your situation and take appropriate action based on the individual circumstances.

14.Contact Us

If you have questions about delivery, delivery date and time scheduling, address changes, optional delivery services, damaged packages, or lost packages, please contact our support team at any time, before or after placing your order. Email: after-sales@speediance.com

In this Warranty Policy, “Warranty Service” means the warranty provided by Speediance as set forth in this Policy (including, but not limited to, product replacement and repair), the specific terms and conditions of which shall be set forth in this Warranty Policy. Learn more

Speediance provides no warranty of any kind, except as expressly provided in this Warranty Policy. This includes, but is not limited to, implied warranties regarding the nature of the product, fitness for a particular purpose, title, or non-infringement, as well as any warranties arising from commercial practices, use, or transaction practices.

1. Regarding the provision of Warranty Service, Speediance is liable only for damages resulting from the loss of or damage to a product that occurs while the product is in Speediance’s possession or while Speediance is responsible for its transportation, provided that such loss or damage is attributable to reasons within Speediance’s control. For the purposes of this Policy, “Subject Product” means any product covered by Warranty Service, including products sent by you to determine whether they are eligible for warranty service.

2. Speediance is not liable for the loss or disclosure of any data stored on the Subject Product, including confidential information, proprietary information, or personal information.

3. Speediance, its affiliates, suppliers, retailers, or service providers shall not be liable for any damages resulting from the corruption, loss, damage, or disclosure of data (including, but not limited to, loss of profits, revenue, goodwill, or anticipated savings).

4. By receiving Warranty Service from Speediance, you agree that Speediance’s total liability shall not exceed the amount you paid for the Subject Product.

This Warranty Policy does not affect your legal rights under the laws of your country or region. The terms of this Warranty Policy shall be executed in compliance with the laws of the country or region in which you reside. If the warranty period provided in this Warranty Policy does not cover the period prescribed by the laws of your country or region, local laws shall prevail.

Scope of Warranty Service

Warranty Service is available if the following conditions are met:

1. The product is a Speediance product purchased through an official Speediance channel or authorized retailer.

2. A performance failure not caused by human factors occurs within the prescribed warranty period.

3. The product was purchased for personal or household use (for commercial use, a separate purchase agreement and warranty terms must be arranged with Speediance).

4. You can provide valid proof of purchase (such as an order number, invoice, or receipt) and the product serial number.

5. You contact after-sales support (after-sales@speediance.com) within 30 days of discovering the issue covered by the warranty.

Warranty Service may be subject to a fee. Please refer to “How to Receive Warranty Service” for details.

How to Receive Warranty Service

1. When contacting Speediance after-sales support, please clearly describe the issue with the Subject Product.

2. Initial troubleshooting: If Speediance determines it is necessary based on your description, Speediance will attempt to identify and resolve the issue via telephone, email, online chat, or remote assistance. Speediance may suggest downloading and installing a specific software update. If these measures do not resolve the issue, Speediance may ask you to send the Subject Product to Speediance for a detailed evaluation. Speediance will inspect the returned Subject Product and, if a performance failure not caused by human factors that occurred within the warranty period is confirmed, Speediance will replace or repair the product and bear reasonable round-trip shipping costs (please note that this does not include additional service fees such as on-site service fees). If the inspection results do not meet the conditions for Warranty Service, or if the product is damaged during transportation because you chose a carrier other than one designated by Speediance, we will charge all applicable inspection fees, repair costs (including labor), shipping costs, taxes, and other expenses based on the specific inspection results. Based on the inspection results, you may choose to request a paid repair or the return of the Subject Product. You will be responsible for the shipping costs when returning the Subject Product.

3. On-site repair service: Within the warranty period (only for failures caused by a quality defect in the Speediance product itself), Speediance will provide repair parts free of charge. If on-site repair is required, please contact Speediance or an authorized retailer to request this service. However, you will be responsible for labor costs, accommodation costs (if the one-way distance from the repair center or retailer exceeds 150 km), transportation costs, and additional stair-climbing fees.

4. Repair and replacement options: Depending on the specific damage, Speediance may provide repair services, including the repair of defective parts or replacement with an equivalent refurbished part. These refurbished parts are tested to ensure functionality and appearance equivalent to that of a new product. Replaced parts may have different serial numbers. During the remaining warranty period, the replaced product or part will be covered by the same warranty scope as the original product or part.

5. Service availability and regional differences: Speediance may not provide after-sales support in certain regions, and the contents of Warranty Service may vary by region. For services beyond the standard scope, Speediance will charge an additional fee. Please contact Speediance after-sales support for local information.

Warranty Period

The warranty period shall be as set forth in the table below. The effective warranty period begins at 12:00 a.m. on the date of delivery of the Subject Product and ends at 12:00 p.m. on the day before the warranty period expires. If you cannot provide a specific receipt date and the carrier cannot provide a specific delivery completion date, the warranty period shall be determined by the issuance date or order date of the valid invoice you provided. If you cannot provide a valid purchase invoice, other valid proof of purchase, or order information, the warranty period shall begin 30 days after the manufacturing date of the Subject Product. If Speediance receives the Subject Product due to a replacement within the warranty period, the parts will become the property of Speediance, and parts replaced outside the warranty period will become your property.

Exclusions from Warranty

The following are not covered by Warranty Service:

1. Damage caused by factors other than manufacturing. This includes, but is not limited to, damage caused by improper installation, use, disassembly, or failure to follow official instructions or the user manual.

2. Damage caused by improper installation or disassembly of the product, and damage to items other than the Subject Product (e.g., damage to another person’s property, walls, or floors).

3. Wear and tear, metal rust, performance degradation, and cosmetic deterioration resulting from normal use or reasons other than manufacturing or transportation (including, but not limited to, scratches, dents, and plastic discoloration).

4. Damage caused by use despite aging deterioration or damaged parts.

5. Damage caused by unauthorized modifications (including tampering with product operation data), disassembly, servicing, or technical support provided by anyone other than Speediance (e.g., improper operation, product setting, or installation by a third party).

6. Damage caused by unauthorized circuit modifications, misuse of the charger or external power supply, or operating the product with insufficient or defective battery levels.

7. Damage caused by third-party parts not approved by Speediance.

8. Damage intentionally caused by you.

9. Damage caused by exposing the product to extreme environments (e.g., high temperatures or corrosive environments).

10. Damage caused by operating the product in environments with electromagnetic interference or interference from other wireless devices.

11. Damage caused by force majeure events such as fire, flood, earthquake, or electrical accidents.

12. Damage caused by using a non-commercial product for commercial purposes (e.g., gyms, hotels, multi-family residential facilities, personal training studios).

13. Failure or damage to a third party’s product.

14. Any software programs originally included in or subsequently installed on the product.

15. Products or parts with altered or removed identification labels.

16. Damage caused by improper handling (e.g., dropping, immersion in water, lightning strikes) or misuse during storage, transportation, or use.

Warranty Statements

1. Non-transferable: Speediance Warranty Service is available only to the person who originally purchased the Subject Product. If the product is resold or transferred, the right to receive Warranty Service does not transfer to the new owner. If the product was purchased as a gift, Warranty Service applies to the owner of the original account associated with the product. A replacement product does not grant a new right to receive Warranty Service, but it will carry over the remaining warranty period of the original product and be covered by the same Warranty Service.

2. Product diagnosis: Speediance will diagnose the returned product. If the defective product is covered by this Warranty Policy, Speediance will bear the costs of replacement, repair, and round-trip logistics (please note that this does not include additional service fees such as on-site service fees).

3. Normal wear and tear: As training usage increases, resistance cables and pulleys may wear over time due to prolonged friction. This is considered normal wear and tear, not a material or manufacturing defect. For your training experience and safety, you should regularly inspect the appearance of the resistance cables. If you notice any abnormalities such as thinning, cracking, fraying, or wear, stop training immediately and contact Speediance to replace the cables. Please note that inspecting and replacing cables is part of routine maintenance. If the wear is not caused by human factors and occurs within the warranty period, Speediance will provide replacement parts free of charge. You must replace the cables yourself. If on-site repair is required, you may contact Speediance or an authorized retailer to request service, but you will be responsible for labor costs, transportation costs, and accommodation costs (if the one-way distance to the repair center or retailer exceeds 150 km). Whether you replace the cables yourself or entrust a third party to do so, you must fully understand the structure and complexity of the device to avoid physical damage and safety hazards, and you will bear the associated risks and costs.

4. Designated service locations: In principle, you may receive Warranty Service only at a repair center designated by Speediance. However, you may receive repair service across regions by paying the prescribed additional fees.

5. Cross-regional repair: If a customer in Region A wishes to send the product to a designated repair center in Region B, they must obtain Speediance’s consent and bear all costs, including customs duties, customs clearance, transportation, and warehousing.

6. Proper packaging: If you need to return the product to Speediance for repair, please contact Speediance in advance to confirm the proper packaging method. You must package the product according to Speediance’s standard packaging guidelines or use the original packaging. Before shipping, you must inspect the product for safety, ensure the packaging is intact, and include the labels and instructions provided by Speediance. You will be solely responsible for any damage caused by improper packaging. If you do not have the original packaging, you will be responsible for any additional costs incurred by using other packaging.

7. Data backup: If the product contains data generated by you, that data may be lost during the repair process. Therefore, please back up your data before sending the product for repair. Speediance is not liable for any data loss resulting from a failed data backup before repair.

8. Removal of custom decorations: Before sending the product for repair, please remove any custom decorations or items (including, but not limited to, decorative stickers and paint) from the product. Speediance is not liable for the damage or loss of these custom decorations or items.

9. Shipping after repair: If the provided shipping address is incorrect or incomplete, or if the shipment is refused, you will be responsible for all losses and costs, including re-shipping or return shipping fees, handling fees, and warehousing fees.

10. Please promptly accept the returned product. However, Speediance will store the product free of charge for 30 days in the following cases:

o Speediance cannot contact you using the contact information provided;

o Delivery was unsuccessful;

o There are unpaid after-sales fees.

o After the storage period expires, Speediance will charge you a storage fee of $30 USD per day. You hereby acknowledge and agree that the storage fee will be equal to the remaining value of the product, or that after 90 days of paid storage, Speediance may dispose of the product in accordance with applicable laws, including the right to auction or sell the product to recover unpaid fees (including storage fees). Speediance reserves all contractual and statutory rights regarding unpaid fees, including a storage fee of up to $30 USD per day.

11. Inspection upon receipt: After receiving the product, please inspect it for defects or damage. If there are any defects or damage, please contact Speediance after-sales support within 24 hours of receipt. If 24 hours or the period prescribed by local laws has passed, the product will be deemed free of defects. If you have questions about the after-sales policy, please contact Speediance after-sales support.

12. Termination of warranty: Speediance reserves the right to terminate Warranty Service if you use the product in violation of official instructions or the product user manual, or use the product for unlawful purposes.

Policy Changes

If this Warranty Policy is changed, the revised policy will be posted on this website and will supersede all previous versions. Unless otherwise stated, changes will become effective upon being posted on this website. The policy effective at the time you contact Speediance regarding Warranty Service shall apply.

Note:
This Warranty Policy may differ from local laws and regulations, but no provision of this Warranty Policy that conflicts with mandatory local law shall affect the validity of the other provisions. Speediance reserves the right to interpret and amend this Warranty Policy from time to time to the extent permitted by law.

Warranty for Officially Refurbished Products

1. Definition of Officially Refurbished Products

2. Officially refurbished products are products that Speediance has collected as returns/replacements, display models, or products with minor defects, and has officially restored to a condition that meets shipping standards through rigorous inspection, repair, and replacement with genuine parts. Their performance and appearance are close to those of new products, but they may show minor signs of use.

3. Warranty Policy for Officially Refurbished Products
Officially refurbished products are returns/replacements, display models, or products with minor defects that have been collected by the brand, and may have minor cosmetic scratches (e.g., minor scratches or paint peeling that do not affect normal functionality or use). Because these are not considered quality issues with officially refurbished products, cosmetic scratches are not covered by the warranty. If you are concerned about this, please avoid purchasing them. All other warranty policies are the same as those for standard products.

Some products and set components are currently out of stock.

■ Sets where some products can be shipped in advance

・Gym Monster 3 Station
・Gym Monster 2 Family Plus

Because the rowing bench included in the above sets is currently out of stock, we cannot ship the entire set at the same time.

After you place your order, our customer support team will contact you to confirm whether you would like us to ship the main product and folding bench first.

The rowing bench is scheduled to be shipped separately after it arrives around mid-November.

■ Products that will be shipped after the next shipment arrives

・Gym Monster 3 Core
・Gym Monster 3S Studio
・Gym Monster 3S Station

The above products are currently out of stock and will be shipped in order after the next shipment arrives around mid-November.

※ Arrival and shipping dates may vary depending on logistics conditions.

We sincerely apologize for any inconvenience this may cause.